Client Services/ Customer Service/ Administration Assistant/ Mid Manager

 

Gina mariah hilliard


Marlesincorporated@aol.com t  Annapolis, Maryland 21409t (H#) 410.757.4781 – (C#) 410.533.3764

www.facebook.com/GINAMARIAHTWR

 

Objectives

I confidently offer a diverse skill set in Beauty/Stylist support as well as a professional disposition; versatile in Office Management Skills, Operations Management and a strong skill set proficient in all Microsoft Office programs. I am a strong planner and problem solver who readily adapt to change, work independently and exceed expectations. I am also able to juggle multiple priorities and meet tight deadlines without compromising quality. Lastly, I will be able to offer my uniqueness, strong leadership skills, longevity and reliability.

Education

LICENSED COSMETOLOGIST

EMPIRE BEAUTY SCHOOLGlen Burnie, Maryland 21601

⢠      Graduated:  2013

MBA - MASTERS IN BUSINESS ADMINISTRATION – SPECIALIZATION IN OPERATIONS MANAGEMENT 

AMERICAN INTERCONTINENTAL UNIVERSITY - Hoffman Estates, IL

⢠      Graduated/Degree Obtained:  2007

BBA - BACHELORS IN BUSINESS ADMINISTRATION - CONCENTRATION PROJECT MANAGEMENT 

AMERICAN INTERCONTINENTAL UNIVERSITY - Hoffman Estates, IL

⢠     Graduated/Degree Obtained:  2006

AABA - ASSOCIATES IN BUSINESS ADMINISTRATION 

AMERICAN INTERCONTINENTAL UNIVERSITY - Hoffman Estates, IL

⢠     Graduated/Degree Obtained:  2005

Experience

 

The White Room Salons                                                                                                                              

Baltimore, Maryland

Cosmetologist

 

  • Stylist/ Cosmetologist
  • Marketing of the Salon & Self
  • Client Event Planning/Preparing/Hosting
  • MUA
  • Client Retention/Obtaining New Clients
  • Proficient in Difiaba Color Line
  • Proficient in Verb Hair Care Products

Ulta                                                                                                                                                               Annapolis, Maryland                                                                                                                                                                                      Cosmetologist/ Stylist/ Brow Expert/ MUA

  • Certified in KeraStraight & CurlInterrupted Product Usage and Applications
  • Certified in Opi Gel Nails
  • Responsible for Ordering, Documenting & Maintaining Inventory
  • Knowledge of instructional methods, principles, techniques, principles & theories in regards to RedKen
  • Specializing in Cutting/ Coloring/ Natural Hair Care
  • Maintain(ed)(s) Customer Loyalty/ Retention
  • Highly motivated to educate clients on hair care and product knowledge
  • Proficient in Redken Product(s)/ Applications 
  • Brow Shaping – Threading. Waxing. Tinting. Contouring
  • Lash Extensions – Natural.  Full. Individual. Strip

Seva                                                                                                                                                                  Hanover, Maryland                                                                                                                                                                                   Beauty Ambassador/ Expert Waxer

  • Upon opening, in 120 brought the store to the Number 1 in the Maryland Region for Glow Therapeutics Sales
  • Proficient & Certified in Glow Therapeutics
  • Brow Shaping – Threading. Waxing. Tinting. Contouring
  • Lash Extensions – Natural.  Full. Individual. Strip
  • Facials – Express. Deluxe. Acne. Anti-Aging
  • Body Waxing
  • Proficient in Gigi Depilatory Waxing Products & Accessories
  • Responsible for Ordering, Documenting & Maintaining Inventory

Wal-Mart                                                                                                                                                          Auburn, Alabama                                                                                                                                                                                             Cashier

  •  Involve customer service interactions
  •  Assist customers with purchases,
  •  Operates credit card machines
  •  Field customer questions and complaints.
  •  Handle customer to Wal-Mart money transactions.
  • Clean register areas, balance register drawers, and report events to supervisors.

Teleperformance                                                                                                                                                 Fairborn, Ohio                                                                                                                                                                                               Customer Service Agent

  •  Personified Integrity, Respect, Professionalism, Innovation and Commitment within the work environment and with our valued customers
  • Aided telecommunication customers such as Apple, Dell, Verizon, Citigroup, Toshiba, Well Care, Sprint, net Spend, At&T and Abercrombie & Fitch
  • Assisted customers virtually; troubleshooting, solving and maintaining strong personable relationships with the customers

Knights Inn                                                                                                                                                          Vandalia, Ohio                                                                                                                                                                                                    Front Desk Clerk

  •  Responsible for checking guests in and out of hotel
  •  Issue room, keys, pamphlets, discount cards etc.
  • Arrange transportation for guests
  • Computes bills, collects payment and makes change for guests.
  • Arranges for champagne to be sent to rooms when appropriate.
  • Runs various reports on the computer for management.
  • Runs nightly audit for management

KEY SKILLS 

⢠ OFFICE SKILLS: (a) Office Management Records (b) Management Database Administration (c) Spreadsheets/Reports (d) Event Management (e) Calendaring (f) Front Desk Reception (g) Executive Support (h) Travel Coordination

 â¢ COMPUTER SKILLS:  (a) MS Word (b) MS Excel (c) MS Outlook (d) PowerPoint (e) Statistical Accounting (f) Operational Management Software (g) Financial Management Software (h) MS Project

  • ID#: 94046
  • Location: Annapolis, MD , 21409

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