Administrative/Clerical/Teacher

SUSAN M. LINDLEY 922 Old Annapolis Neck Rd Annapolis, MD 21403 (410-46@-0973 OBJECTIVE: To obtain an administrative position where my leadership, organizational and people skills will be effectively used to improve the effectiveness and efficiency of an organization or department. PROFILE • Strong leader; possess excellent communication, management and problem solving skills • Self-starter; ability to work with little or no supervision; and cooperative team player • Experienced user of Microsoft Windows XP/Vista, Microsoft Office Professional and other various systems • Completed the 2003 Miarine Corps Marathon WORK HISTORY First Home Mortgage, Bowie, MD August 2009-May 2010 Loan Processor- Responsible for gathering pertinent loan documents from the customers; preparing and processing mortgage applications; scheduling closing dates with title companies and lenders; assisting loan officers with marketing and market analyses; and researching federal, state and local guidelines to assist loan officers in determining which loan program best suited their customer’s needs. 1ST Chesapeake Mortgage, Annapolis, MD June 2008-August 2009 Production Manager - Responsible for managing the workload of 20 loan officers, ensuring loan applications meet legal and regulatory guidelines; advising mortgage loan officers on correct procedures and documentation needed to submit loans to the underwriting department, making the loan approval process operate more effectively and efficiently. Print out, and assemble any loan packages that are e-mailed to our loan submission inbox. Provide management weekly reports, using Microsoft Excel, and Access on statuses on all new incoming, denied, and existing loans. Coordinate training, and meetings between underwriter and the loan officers, and other administrative staff. Train new loan officers on our computer software. Serve as a liaison between the underwriter, loan officer and clients to find out information or handle complaints for the clients. Responsible for establishing relationships with our client’s to give and obtain information. Any concerns or recommendations are reported to management. Take the initiative to come up new ideas to make the process run more effectively. Mortgage Associates, Columbia, MD April 2007-June 2008 Loan Processor - Responsible for obtaining and managing pertinent loan documentation from customers; preparing and processing mortgage loan applications from start to finish; managing the company’s loan application database to ensure quality input and output; tracking expiration dates of interest loan rates and closing dates; tracking and managing loan applications to ensure all suspense and deadlines are met; and acting as a liaison between customers and loan officers. First processor and only processor to process reverse mortgages for at least 15 loan officers, that the company just started marketing. I worked with management in the first stages to get this new project off the ground and running, offered new ideas to make the process more efficient and faster. Trained new loan officers on reverse mortgages and also answered any questions they had about any other types of mortgages. Anne Arundel County Public Schools, Annapolis, MD August 2006-April 2007 Substitute Teacher - Responsible for following instructional/academic plans and material; presenting material to select audiences, ensuring all students grasp basic concepts and understanding of material presented; providing an atmosphere and environment conducive to intellectual, physical, social and emotional development of students; and overseeing all activities and actions within the classroom. Capital Mortgage, Crofton, MD January 2005-May 2006 Loan Processor/Marketing Assistant - Responsible for gathering pertinent loan documents from the customers; preparing and processing mortgage applications; scheduling closing dates with title companies and lenders; assisting loan officers with marketing and market analyses; and researching federal, state and local guidelines to assist loan officers in determining which loan program best suited their customer’s needs. Allied Home Mortgage, Linthicum Heights, MD November 2001-December 2004 Loan Processor/Office Manager - Responsible for obtaining and managing all required loan documentation from customers prior to submitting to the underwriting department; processing mortgage loan applications from start to finish; scheduling closing dates with customers and lenders; assisting the billing department with collection of fees; and supervising 5 loan officers and one administrative assistant. Defense Finance Accounting Service, Indianapolis, IN December 1998-August 2000 Accounting Technician - Responsible for gathering and analyzing appropriation data from field sites and preparing monthly data and analytical reports used by DFAS-HQ to compare actual versus budgeted expenditures by appropriation. Recognized by DFAS-IN for designing, implementing and maintaining a database which greatly improved the effectiveness and efficiency of monthly reports, greatly reducing the number of negative unliquidated obligations (NULO’s) and unmatched disbursements. EDUCATION Bachelors of Science in Business Administration, Wesley College, Dover, Delaware

  • ID#: 75762
  • Location: Annapolis, MD , 21403

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