Director, Aging and Disability Resource Center, Planning & Development (Senior Management Asst)

Position Description Benefits Supplemental Questions
This recruitment for the Director, Aging and Disability Resource Center, Planning and Development is a full-time and permanent position with the Department of Aging and Disabilities. The mission of the Department of Aging and Disabilities is to develop and administer services and programs which promote choice, independence and dignity for seniors, adults with disabilities and their families and caregivers; and advocate for and protect the rights of vulnerable older persons and adults with disabilities, a population that is rising. We will achieve our mission through extensive outreach, leadership, teamwork, professionalism and a commitment to the community we serve. The position, Director, Aging and Disability Resource Center Program, Planning and Development is a professional position responsible for supervising management, leadership, planning, and developing a business plan in cooperation with outside resources. This position will supervise multiple programs that serve older adults and adults with disabilities, including the gateway program to the Maryland Access Point, Information and Assistance. This position reports directly to the Director, Department of Aging and Disabilities and is part of a team of Program Managers that collaborate to support each other's programs and the Director's initiatives. This position requires knowledge of Medicare, Medicaid and Community First Choice and an understanding how changes at the Federal and State levels are going to impact the local Area Agency on Aging. This is a highly visible position, active in the community and in senior leadership roles. This is professional work directing one or more operational programs. NATURE AND VARIETY OF WORK The occupational field of program management work involves directing or carrying out assignments for one or more programs; or providing staff support to a higher-level manager directing a line program or function. Responsibility for contract administration is frequently included. The programs generally relate directly to a department's/agency's mission of providing services to County residents. This field of work is distinguished from management-support functions such as personnel, budgeting or other administrative-type tasks which are designed to facilitate the activities of other employees providing direct services. The majority of contacts are with employees in the same or other departments and agencies of the County government, State and Federal agencies, non-profit and private sector organizations. The purposes of the contacts, which normally are of a cooperative nature with both parties working toward mutual goals, are for coordinating or resolving program operating problems. An employee in this class utilizes knowledge of a wide range of program management and subject matter- program principles, techniques, functions, regulations and procedures in planning, organizing, directing and evaluating programs and/or contracts. Assignments may also require knowledge of and skill in using computer and automated office technology. The employee independently plans and carries out all aspects of program development, implementation, and evaluation advising higher-level management of program status and achievements. Completed work is reviewed in terms of a program's effectiveness in meeting stated goals and objectives. The employee adapts standard program practices and procedures to meet situations or cases not fully covered by existing guidelines, and recommends modification of current guides. Work outputs affect the social, physical, or economic well-being of program participants or recipients of services. The work is primarily sedentary, performed in an office environment and presents no significant hazards. Most employees in this class exercise supervisory responsibilities. Specific to the position of Director, Aging and Disability Resource Center, Planning and Programming is the following: Supervise multiple programs and the directors of those programs that serve older adults, adults with disabilities and caregivers. Develop a business plan that will ensure the long-term sustainability of the programs and services within this bureau that will navigate the department away from depending on Federal and State funding. Develop and implement a customer service center with a quality assurance plan. Identify opportunities and implement billing for Medicaid approved services with the exception of Medicaid Waiver. Develop a plan for serving both Medicaid and non-Medicaid residents of the County that will sustain required services into the future. Monitor legislation at the Federal, State and Local level, in cooperation with the Department's Legislative Liaison. Provide guidance to the Director and the Administration on policy and legislation, preparing testimony and testifying as needed. Provide leadership and guidance on fiscal and grant management to programs. Communicate effectively at all levels of government, both verbally and in writing. Establish a relationship with the Maryland Department of Aging (MDoA), Maryland Department of Disabilities, and the Maryland Department of Health and Mental Hygiene. Establish and implement emergency plans for serving the public in cooperation with the Department's Emergency Planner, including Incident Command System training. Assess the Department's technology and implement best practices. Develop and implement a marketing plan for the Department, in cooperation with the Department's Public Information Officer and the Maryland Department of Aging. Ensure best practices for person-centered service and options counseling. Coordinate and manage all Maryland Access Point site requirements and responsibilities including working the MDoA to establish standards and procedures relevant to MAP; draft new grant proposals that include the MAP site and participate in relevant national and state conferences as funding allows. Ensure that all programs participate in required training and certification initiatives at the Local, State and Federal levels. Advocate for the needs of older adults, adults with disabilities and caregivers. Ensure that all programs are staffed on a daily basis in order to provide seamless service to the public. Develop partnerships and sponsorships with community organizations and internal agencies to enhance funding, streamline services, and further the mission of the Department. Supervise, develop and monitor contracts. Ensure that all programs meet relevant Local, State and Federal standards. Provide fiscal and administrative oversight for multiple budgets and programs that include grant and operating funds. Long-term strategic planning for programs and services to address growing population and funding. Actively participate in relevant professional organizations. Grant management: identify, write, monitor and supervise grant funding. Analyze, adapt, develop and implement policy within the bureau and make recommendations for department-wide policy. Market programs and educate the community about the Department services. This includes supervising the production of major community events, initiating, coordinating and contributing to special events such as workshops, professional and press conferences, seminars and public hearings. Provide training and professional growth opportunities to further staff development and enhance service delivery. Support Program Managers in the recruitment, hiring, managing and training of staff and similarly, in the recruitment, training and retention of volunteers. Develop and implement emergency and safety plans in cooperation with the Department's Emergency Planner. Manage the Division procurement process. Oversee the development of the annual Area Agency on Aging plan and provide administrative oversight of its implementation. Understanding of Money Follows the Person as it relates to Nursing Facility Options Counseling. Understanding of Level 1 Screening, the interRAI and the relationship with other programs such as AERS and Community Care Partnership.
Examples of Duties and Knowledge, Skills and Abilities:Supervise the following programs and the directors of each: Information and Assistance, National Family Caregiver and Respite Referral, Senior Health Insurance Program, Ombudsman, Housing and Guardianship. Complete annual evaluations; provide effective communication, support and development to staff and volunteers and create a motivational environment. Strong understanding of the Older Americans Act and the principles of an Aging and Disability Resource Center. Understand the relevance of the AoA and Centers of Medicare and Medicaid Services (CMS) and how at the local level we effectively integrate the full range of long-term supports and services into a single coordinated system, making information and services easily accessible. Ensure that the Balancing Incentives Program and the resulting changes to the operation of the ADRC are implemented. Analyze instruments in data gathering to ensure accuracy of data collection and reporting; research and implement best practices. Assimilates, analyzes, and disseminates information and data pertaining to issues affecting program, program recipients and the general public. Studies Local and State legislative proposals, policy, or recommendations and prepares comments or testimony to present to the County Council, courts, and legislative sub-committees of the Maryland General Assembly. Exercises direction over lower-level professionals and other employees by assigning work, furnishing advice and instructions, and reviewing completed assignments. Develops and administers contracts, which may include preparing requests for proposals (RFP's), advertising, reviewing bids and proposals, contract preparation and processing, contract fiscal monitoring, administration of funds, and oversight of contractor performance. Plans and writes grant applications and manages grant-funded projects. Medicaid Billing. Maintains liaison with contractors, funding sources (e.g., State or Federal), and other government agencies to plan and design projects; reviews plans or changes and amendments to plans, and develops and implements systems for fiscal management of funds. Initiates action to authorize, revise, continue, or discontinue assistance and services based on the results of reviews of circumstances of clients. Analyzes, adapts, and/or implements departmental or agency operating and administrative practices and procedures related to records management, forms used, reports generated, and various other phases of program organization and administration. Maintains contacts with individuals, families, or groups to develop up-to-date information to help them explore solutions to their problems, and/or initiate appropriate and timely action. Demonstrates philosophy of keeping people in the community with appropriate resources. Facilitates or expedites recommendations and innovative strategies to address and correct County problems and issues by providing background information and data to appropriate public and private groups, and determines ways to involve the private sector and/or business community in County efforts that will be mutually beneficial. Initiates, coordinates, or contributes to such special events as workshops, professional and press conferences, seminars, and public hearings. Identify the cost of providing services and methods for covering those costs. Performs related duties as required. KNOWLEDGE, SKILLS, AND ABILITIES Thorough knowledge of laws, rules, and regulations which apply to provisions and limitations of program to which assigned. Thorough knowledge of the principles, practices or techniques of program development, implementation, management and evaluation. Knowledge of the general principles of procurement, contract management, and personnel administration, as required. Knowledge of Federal and/or State grant funding requirements and regulations, as required. Experience evaluating program effectiveness, including best practices and performance measures. Ability to develop financial planning and business development. Skill in leading assigned employees, providing instruction, and reviewing their work. Skill in explaining and defending ideas and positions, both orally and in writing, and in persuading individuals and groups to support assigned program activities or decisions. Ability to conduct analytical studies and make recommendations concerning effectiveness, efficiency, and productivity of assigned program(s). Ability to deal tactfully, effectively and equitably with people. Ability to attend meetings or perform other assignments at locations outside the office if necessary.
Minimum Qualifications:Graduation from an accredited four (4) year college or university; and four (4) or more years experience in a program/specialization area directly related to the assignment of the position.
Supplemental Qualifications:Preference will be given to candidates with the following: 1. Four (4) years of experience in management of public aging services. 2. Thorough understanding, four (4) or more years of experience, of the (Aging and Disability Resource Center) ADRC model and the relationship with AoA, CMS, DoA, DHMH and DoD. 3. Experience with developing and implementing financial and business plans. 4. Ability to use Microsoft word, power point, excel and data tracking programs. 5. A valid drivers license.

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