Customer Account Representative

At Rent-A-Center, our business is centered on service and we're passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management.
As a Customer Account Representative, you would be responsible for:
Maintain accurate records of customer account activity, to include current and past due accounts
Review past due accounts and communicate in person and via phone with the customers to promote timely payments
Collect customer payments on a timely basis and meet daily/weekly collection standards
Complete customer service calls in a timely manner as assigned
Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
Deliver merchandise to customer homes in Company provided vehicle as assigned
Install and set up merchandise, and instruct customers on proper use of merchandise
Pick-up merchandise from customer homes as assigned
Greet and assist customers on the sales floor
Obtain new rental orders on the sales floor and over the phone
Complete rental agreements as required
Prospect for new business by telemarketing and distributing print materials
Refurbish merchandise to like new condition
Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials
Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash
Our coworkers also enjoy a total rewards package that includes:
Industry-leading pay ranges for all positions
Sundays off
Paid sick/personal days
10 days paid vacation after one year
Employee discount plan
Great benefits with 401 (k) and company match
Must be at least 19 years of age
High school diploma or GED
Friendly with great communication skills
Excellent customer service skills
Valid state driver's license and good driving record
Must be able to lift and move (push/pull) heavy items and merchandise as needed
Typically works 38-40 hours a week depending on business needs

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