Retail Store Associate - Annapolis Mall 535


Purpose:


Contributes to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values. The core expectations include utilizing expertise and experience to; serve and sell to customers and achieving operational excellence, flawlessly execute store operations when responsible for product flow to and from sales floor and/or cashier procedures.


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Key Accountabilities:



  • Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store.

  • Complies with store policies and procedures to maintain a safe shopping and working environment.

  • Collaborates productively and respectfully with team members to meet or exceed store goals.

  • Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.

  • Makes themselves available to support other team members when needed


Sales Associate



  • Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model.

  • Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.

  • Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s).

  • Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards.

  • Minimize loss by actively maintaining sales floor awareness while serving customers.


Cashier



  • Completes sales transactions quickly and accurately while adhering to cash protection procedures

  • Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.

  • Handles returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience.


Stockroom



  • Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.

  • Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.

  • Ensures adequate supplies to create an effective stockroom environment and continually maintains this (including all merchandise) within and around the vicinity.


Knowledge, Capabilities and Experience:



  • Must possess and consistently exhibit the competencies relative to the position.

  • Knowledge of customer service principles and processes.

  • Ability to learn and adapt quickly in a fast paced environment.

  • Ability to understand and carry out oral and/or written instructions and request clarification if needed.

  • Demonstrates an inspirational attitude that contributes to a positive team environment.

  • Ability to build and maintain effective working relationships team members.

  • ¬ Well developed ability to speak, read, comprehend, and write English

  • Ability to maintain reliable and consistent attendance and punctuality.

  • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.¬  The noise level in the work environment is usually moderate.


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Physical Requirements:


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  • While performing the duties of this job, the employee is regularly required to talk or hear.¬  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.¬  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.

  • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.


Qualifications:



  • Must have or be pursuing a high school diploma or general education degree (GED)

  • Three to six month‚€™s experience working in a sports/fashion customer & commercial focused retail environment.

  • Basic numeracy, literacy, and verbal communication skills.

  • Must be 16 years of age or older.




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