Property Claims Specialist

Division or Field Office:
Hagerstown Claims Office
Department of Position:
Claims Department
Work from: Home in MD
At Erie Insurance, you re not just part of a Fortune 500 company; you re also a valued member of a diverse and inclusive team that includes nearly 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.
POSITION SUMMARY
Exercises independent discretion or judgment in the handling of assigned property claims. Serves as a consultant to claims adjusters in their handling of property losses.
Candidates may sit anywhere in the state of Maryland, Baltimore is a preferred location
Work from Home
Company car will be provided
DUTIES AND RESPONSIBILITIES
Establishes immediate contact with Policyholders and claimants.
Conducts extensive investigations into causes and origins of all major property claims. Interviews insureds, claimants and others as required. Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements. Sets and maintains adequate reserves.
Determines steps necessary to initiate investigation of a property loss. Uses outside experts and attorneys as required.
Exercises discretion and independent judgment in evaluating property damage in order to determine the extent of damage. Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder.
Determines value as they apply to the coverage.
Assigns and supervises the handling of property losses by independent adjusters when necessary. Advises claims adjusters regarding handling of claims.
Documents claim files and submits final report to file for closure.
Conducts related training of field office claims personnel in the branch and at the Home Office.
Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department.
Establishes and maintains relationships with local, state and regional organizations and agencies which are involved in related activities.
Acts as coordinator of the Catastrophe Team activities at catastrophe site.
COMPETENCIES
Customer service skills
Interpersonal skills
Analytical Skills
Problem-solving skills
Decision-making skills
Negotiation skills
Communication skills
Mathematical skills
Organizational skills
Ability to work independently
Ability to operate a computer and related equipment and software
Ability to operate a motor vehicle
Physical ability and willingness to climb onto roofs and to lift and climb ladders
Willingness to work in inclement weather
Willingness to work in undesirable indoor environments (eg houses exposed to flooding, fires)
Ability to work in confined spaces
QUALIFICATIONS
High school diploma, or GED, required. Five years experience in property claims adjusting required. Successful completion of an accepted property estimating training program, or five years of experience in construction, required. Successful completion of Introduction to Claims (AIC 30) and AIC 35 preferred. Working knowledge of Windows software required. The position requires the incumbent to serve on Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Appropriate license as required by state. Valid driver's license and good driving record required. Position requires the incumbent to provide 24-hour availability for emergency claims service.
PHYSICAL REQUIREMENTS
Lifting 0-20 lbs; Often (20-50%)
Lifting 20-50 lbs; Often (20-50%)
Lifting Over 50 lbs; Often (20-50%)
Driving; Frequent (50-80%)
Pushing/Pulling; Occasional (less than 20%)
Manual Keying/Data Entry; Often (20-50%)

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