Part Time Senior Customer Assistance Representative- Fluent in Spanish

Equal Opportunity Employer
The Part-Time Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service and by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. There is a heavy focus on sales including selling ancillary coverage products, upgrades, and lead generation. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, sell products, and act as a rental agent back-up. The ideal candidate should demonstrate strong customer service/administrative skills and sales ability.
Must be Fluent in English and Spanish!
Two schedules available
Schedule 1 (no longer Available as of 9/29/2016)
Monday 7:30 am - 1:00 pm
Friday 7:30 am - 1:00 pm
Saturday 9:00 am - 2:00 pm
Schedule 2- Downtown Silver Spring
Monday 1:00 pm - 6:00 pm
Friday 1:00 pm - 6:00 pm
Sunday 9:00 am - 2:00 pm
Schedule 3- Hyattsville
Monday 8:00 am- 6:00 pm
Friday 8:00 am- 6:00 pm
Saturday 8:00 am- 1:00 pm
+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
+ Meet and greet customers in a friendly and timely manner
+ Provide directions and general assistance
+ Assist to assess condition of rental upon return
+ Process returns, check-ins and exit kiosk transactions
+ Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
+ Understand and communicate rental terms and conditions, vehicle features and other services
+ Sell optional protection products, upgrades, fuel options and other additional equipment
+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed
+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
+ Perform miscellaneous and backup duties job-related duties as assigned
+ Must be at least 18 years old
+ High school diploma or GED equivalent required
+ Must be enrolled full time in college in the area as a junior/senior OR have obtained an Associate's Degree
+ Must have at least 1 year prior customer service, retail, sales, or administrative support experience
+ Must have a valid US drivers license for at least one year with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
+ Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no drug or alcohol related conviction on driving record in the last 5 years) criminal, employment reference, education, and social security. A conviction will not necessarily disqualify you for employment. Rather, such factors as age and date of conviction, seriousness and nature of the crime, and rehabilitation will be considered.
+ In accordance with Washington, DC law, applicants will not be asked about their criminal record, and no criminal background checks will be conducted, unless and until a contingent offer of employment has been extended.
+ In accordance with Prince Georges County, MD and Montgomery County, MD law, applicants will not be asked about their criminal record and no criminal background checks will be conducted until after a successful first interview has been conducted.
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
+ Must be fluent in English and Spanish
Requisition Number: 2016-180370 24635bc7ab514b8ea0525f2bfecae93e

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