Assistant Service Manager

### EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
### Description
As an Assistant Service Manager, you support the retail, service, and commercial teams under the direction of the Service Manager. You assist in driving sales across all lines of business and provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned.
Responsibilities
Driving sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions
Effectively operates the service department to achieve overall business performance objectives, including sales, productivity and profitability goals
Customer Service
Assisting the Service Manager in Hiring, training, motivating and coaching a dynamic and high-performing service selling and technical team
Supervising and managing the work load of all service department associates
Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, county and municipal regulations
Oversees the operation of the service department and a staff of 10-20 associates
Benefits include:
Medical, dental and vision coverage
401(k) savings plan with company match
Short and long-term disability and life insurance coverage
Paid Time Off (PTO)
Discounts with Dell, Ford, AT&T; and more
Tuition reimbursement program
Pre-paid ASE certifications
Associate discount on most Pep Boys merchandise and services
Pep Boys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, sexual orientation, gender identity and/or any other basis prohibited by law.
Como Asistente al Gerente de Servicio, usted apoya a los equipos al detal, de servicio y comerciales bajo la direcci?n del Gerente de Servicio. Usted ayuda a promover las ventas en todas las l?neas de negocios y proveer el apoyo para tareas esenciales de venta al asociarse con la gerencia para asegurarse que el negocio del servicio de reparaci?n se encuentra organizado, las operaciones de la tienda funcionan de manera eficiente, y la productividad de la tienda se mantiene de acuerdo con los est?ndares establecidos por la compa??a. Se espera que una persona en esta posici?n realice responsabilidades adicionales relacionadas con su trabajo como sean necesarias y asignadas.
Responsabilidades
Promover las metas de ventas para la operaci?n del centro de servicio, tanto a trav?s de la participaci?n personal con los clientes como al observar y entrenar a los asesores en sus interacciones con el cliente
Operar de manera efectiva el departamento de servicio para alcanzar los objetivos del desempe?o del negocio en general, incluyendo metas de ventas, productividad y rentabilidad
Servicio al cliente
Ayudar al Gerente de Servicio con el reclutamiento, entrenamiento y motivaci?n de un equipo t?cnico de ventas de servicio din?mico y de alto desempe?o
Supervisar y administrar la carga de trabajo de todos los asociados del departamento de servicio
Asegurar que el departamento de servicio opera bajo condiciones seguras de acuerdo con las pol?ticas y procedimientos establecidos, y en cumplimiento con los reglamentos federales, estatales, del condado y municipales
Supervisar la operaci?n del departamento de servicio y un personal de 10 a 20 asociados
Los Beneficios Incluyen:
Cobertura m?dica, dental y de vision
Plan de ahorros 401(k) con un aporte igualado por la compa??a
Cobertura de seguro de vida y discapacidad a corto y a largo plazo
Tiempo libre pagado (PTO)
Descuentos para productos Dell, Ford, AT&T; y mucho m?s
Programa de reembolso de costo de la matr?cula
Certificaciones ASE pagadas de antemano
Descuento para el asociado en la mayor?a de mercanc?as y servicios de Pep Boys
Pep Boys ofrece igualdad de oportunidades de empleo. Todos los candidatos que califiquen ser?n considerados para el empleo sin importar la raza, religi?n, color, nacionalidad, sexo, edad, discapacidad, situaci?n como veterano protegido, orientaci?n sexual, identidad de g?nero y/o cualquier otra base prohibida por la ley.
### Position Requirements
Qualifications
Passion for taking care of customers
Strong people management and leadership skills
Excellent verbal and written communication skills
A comprehensive understanding of the automotive aftermarket
Strong understanding of vehicle repairs and maintenance
Strong organization and time management skills
A current, valid driver's license issued in the state of residence
Successful completion of Background and Drug tests
Education and Experience
High school diploma or equivalent is required
Minimum one year related experience in the automotive service environment required
Calificaciones
Pasi?n para servir a los clients
Destrezas fuertes de liderazgo y administraci?n de personal
Destrezas verbales y de comunicaci?n por escrito excelentes
Comprender completamente el mercado de accesorios automovil?sticos
Comprender muy bien la reparaci?n y el mantenimiento del veh?culo
Destrezas fuertes de organizaci?n y manejo del tiempo
Tener una licencia de conducir v?lida y vigente, emitida en el estado de residencia
Completar de manera exitosa las pruebas del antecedente y para detectar el uso de drogas
Educaci?n y Experiencia
Diploma de educaci?n secundaria o equivalente es requerido
Al menos un a?o de experiencia relacionado con el ambiente de servicio automotriz, es requerido
Title: Assistant Service Manager 229864e3a3d748ba839bcf9413ea7de5

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