Operations Director - HR Shared Services, Corporate

FTI Consulting, Inc. is a global business advisory firm dedicated to helping organizations protect and enhance enterprise value in an increasingly complex legal, regulatory and economic environment. With more than 4,400 employees located in 26 countries, FTI Consulting professionals work closely with clients to anticipate, illuminate and overcome complex business challenges in areas such as investigations, litigation, mergers and acquisitions, regulatory issues, reputation management, strategic communications and restructuring. Our professionals are some of the most experienced leaders in their fields including: certified turnaround professionals, forensic accountants, corporate investigation specialists, intellectual property specialists, former political leaders, former chief executives, Nobel Laureate economists, banking and securities professionals, certified public accountants, e-discovery professionals, corporate, financial and crisis communications specialists, chartered financial analysts and industry experts. Since our founding in 1982, clients have turned to us for high-stakes issues that require specialized expertise. FTI Consulting was engaged to work on some of the biggest news stories of the last two decades including the Bernie Madoff investment securities scandal, the Stanford Financial Group investigation, the 2010 Gulf oil spill crisis, the Major League Baseball steroid investigation, and high profile corporate restructurings including Lehman Brothers, General Motors and CIT, just to name a few.
FTI Consulting continually strives to offer employees and eligible dependents, including domestic partners and eligible domestic partner children, a competitive and comprehensive benefits package. Please click here for more information.
FTI Consulting does not accept unsolicited resumes from external firms or agencies. FTI Consulting will not be responsible for placement fees associated with unsolicited resumes.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
FTI Consulting's Corporate functions provide support to our client service professionals so they are able meet and exceed the needs of our clients. Professionals within our Marketing and Communications, Information Technology, Finance and Accounting, Human Resources, Office Infrastructure, Legal, and Real Estate teams are dedicated to working together and delivering world class support across our global community.
The HR Shared Services Operations Leader will report to the Vice President, HR Operations and will work closely with the global HR Leadership team to set the strategic direction of HR Operations Delivery through a global shared service structure. This role will be responsible for the development, implementation and adoption of programs, processes and tools to drive scalability, efficiency and continuous improvement through a shared services model. This leader is responsible for the day to day management of the shared services team and will drive migration and execution of all shared service operations. Additionally, this role will oversee the Employee Relations and Finance functions for the Human Resources team.
Successful individual will thrive in a fast-paced business environment, be detail-oriented, independently motivated, and have the confidence and ability to interact with and influence stakeholders in a professional, approachable, and positive manner.
Develops, implements and administers strategy for Global HR Services which encompasses HR Service Center, HR Finance and Employee Relations functional areas
Directs, plans and manages HR Services teams in accordance with FTI Consulting's strategic goals and direction
Drives development and adoption of global SOPs and delivers HR services, procedures and processes, which are considered value added, measurable, directly tied to company business objectives, and aimed at increasing client satisfaction
Works with the appropriate subject matter experts to create and implement policies where needed
Responsible for maintaining all compliance requirements of HR transactional processes
Works to build HR Service Center team performance and commitments to goals and objectives, while measuring results to improve transactional efficiencies
Ensures there is a positive internal and external working relationship within the HR Services team and with external clients by frequently communicating and soliciting feedback with both parties and by measuring client satisfaction
Oversees the work of and acts as a resource to the Employee Relations Manager
Works with Employee Relations Manager to coordinate training of segment resources on effective processes for management of Level 1 Employee Relations issues
Actively engages in problem/conflict resolution, coaching, counseling, training and employee development
Interacts and works closely with the VP, Global HR Operations to identify process gaps and possible solutions
Works with the VP, Global HR Operations to drive efficiency in process across regions and segments
Identifies additional service gaps, department needs or opportunities for improvement
Develops and implements quality control processes and measures across the HR Operations function
Works closely with other service teams such as Global Mobility, HRIS, Payroll, and Benefits on concerns which relate to and may need to involve the HR Services
Remains up to date on trends and developments within functional areas of expertise, researches and uses best practices benchmarks
Performs other duties as required
Bachelor's degree
8-10 years combined experience in Human Resources, Operations Management or other related role
At least 3 years' experience in a global HR shared service function
Experience managing and reporting metrics including customer satisfaction
Excellent management skills and ability to organize and plan effectively to meet both short and long range project plans, goals and objectives
Excellent oral and written communication skills; ability to convey business requirements and technical needs in a clear, concise, and effective manner
Strong leadership capabilities with ability to lead, develop and motivate others in accomplishing goals
Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, quality of service, and costs
Deals with interpersonal conflict, stressful work conditions by coping in a mature, problem-solving, solutions-oriented manner
Ability to establish credibility and influence key stakeholders at all levels
Ability to develop and maintain stakeholder relationships in a fast paced and dynamic environment
FTI Consulting is an Equal Opportunity Employer

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