Sales Assistant

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
JOB PROFILE: SALES ASSISTANT
APRIL 2014 JOB PROFILE: SALES ASSISTANT PAGE 1
REPORTS TO: Management Team
DIVSION: Retail
To support the sales team and deliver the customer service promise by creating an organized and pleasant shopping environment for the customers.
MAIN JOB OBJECTIVE
SALES SUPPORT
ESSENTIAL JOB RESPONSIBILITIES
Replenish merchandise on the sales floor
Perform stock checks for customers and in support of sales associates
Assist with merchandise floor moves and other visual tasks
Process POS transactions accurately and efficiently
Comply with all sales related policies and procedures
CUSTOMER SERVICE
Greet each customer in a warm and friendly manner
Interact with customers as they enter the store
Respond to customer's questions quickly and accurately
Determine customer's needs and direct them to the appropriate sales associate
Assist the sales associates in resolving all client problems and complaints as needed
Work with stock and sales associates effectively to ensure a fast and seamless customer experience in the fitting rooms
Provide the highest level of customer service to each customer
OPERATIONS
Keep sales floor and merchandise neat, organized and stocked
Unpack, hang/fold merchandise, and secure security tags when needed
Maintain the sales floor, fitting rooms, cash wrap; processes and run go-backs
Adhere to work schedule, inclusive of time and attendance
Comply with all Point-of-Sale policies and procedures

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