Company Name:
Fitzgerald Auto Mall
Receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction. Intercepts and routes calls, takes thorough messages, and provides basic information to callers in a courteous and professional manner.
Greets customers at the cashier window in a pleasant and professional manner. Computes customers bills. Receives cash, checks, and credit card payments from customers; records amount received. Makes change and issues receipts to customers. Provides refunds or credits to customers for returned merchandise or as directed by management. Reconciles cash drawer daily. Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price. Answers customer questions about service performed or products purchased, or refers them to someone who can. Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution. Provides Clerical and secretarial assistance to other departments as needed. Phone Operator: Operates a multi-line phone system. Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone. Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding. Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested and delivers to appropriate party in a timely manner. Screens incoming calls as requested by managers. Develops knowledge of basic dealership information in order to respond to callers who have general inquiries. Notifies telephone company maintenance department of any problems with the phone system. Updates and distributes dealership phone directory as needed. Performs clerical duties as assigned. Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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