Center Manager

Company Name:
Medifast, Inc.
The Center Manager is responsible for all aspects of center management, including having a focus on sales performance, member retention and counseling excellence while ensuring compliance with Company policies and protocols. Center performance will be measured on sales revenue to goal, lead to member conversion and customer and employee delight. The Center Manager is responsible for ensuring their center meets the highest standards of service, operational excellence and professionalism.
This position is exempt and reports to the District Manager. The Center Manager has direct responsibility for the Assistant Center Manager, Senior Counselor and Counselor(s).
Meet or exceed center sales and profitability goals.
Ensure all protocols, processes and operating systems in the areas of membership sales, retention, customer service, and center operations are properly deployed and optimized. Ensure timely reporting of all key performance metrics.
Ensure all accounting procedures are followed and the daily deposit is made.
Lead daily production meetings with center staff to ensure they are knowledgeable of current goal achievement and center performance.
Conduct weekly one-on-one meetings with each staff member in order to ensure performance standards are achieved and provide on-going coaching and feedback in order to maximize performance and training efforts; document these meetings as necessary and appropriate.
Schedule staff in order to maximize coverage and optimize member service delivery to achieve membership sales and service.
Conduct Weight Loss and Health Profiles with prospective members, assessing and recommending personalized weight loss programs to optimize enrollment of new members.
Conduct weekly member counseling sessions in order to measure progress and review member visits on an as need basis. Ensure members are held to the standards and requirements of their program in order to ensure compliance.
Ensure consistency in sales delivery model and refine sales skills as needed.
Develop and execute a monthly grass roots marketing plan working with members of the team in order to increase efficiency in execution.
Coach staff on performance and professional development, holding all employees to the highest standards of accountability and operational excellence.
Deliver training, coaching and corrective action to employees as needed in conjunction with your regional management team and HR pursuant to Company policies and the high standards of professionalism, performance and accountability.
Exhibit attitudes and behaviors consistent with a dedication to professional development to include embracing Company training and skill improvement activities as well as attending district trainings and meetings. Ensure you are leading by example at all times.
Champion and implement change in order to further enhance center performance and member service.
Implement and foster a culture of customer delight in order to maximize member retention and referrals.
Act as a role model for healthy eating habits and maintaining a healthy lifestyle in accordance with the mission, vision and values of the Company.
Uphold MWCC Performance Standards - see attached.
Other duties as assigned and identified by management.
Experience and Education Requirements:
Bachelor's degree in a related field or equivalent of education and work experience combined.
Three (3) years sales experience or Associates degree with five (5) years of sales experience.
Performance based sales experience in a retail service commission environment strongly preferred.
Knowledge and/or experience in weight loss, weight management, wellness and/or health club industry experience preferred.
Experience selling $1,000+.
Skill Requirements:
Demonstrated success selling a service or program in a consultative sales commission environment.
Management skills including hiring, performance management, coaching and training.
Strong attention to detail with the ability to multi-task and work in a fast-paced, team-oriented, changing retail service environment.
Excellent customer service skills with the ability to be nurturing, sympathetic and empathetic towards the needs of the member while holding them accountable to program protocol.
Demonstrate the ability to interact and work appropriately with members and co-workers and at all levels of the Company in a positive, productive and professional manner.
Understanding of the science of weight loss, weight management or related behavioral and nutritional sciences preferred.
Flexibility and ability to adapt to and implement change.
Strong computer skills with proficiency in of Microsoft Office, including Word, Outlook and Excel and ability to use and learn a CRM Database/POS system.
Exceptional sales skills and commitment to customer service.
Excellent communication skills in verbally and in writing. Must have the ability to establish and maintain relationships with members and prospects via the telephone; this will constitute at least 50% of your job responsibilities each day.
Leadership skills with the ability to be self-directed.
Job Requirements:
Ability to work days, nights and weekends.
Ability to be flexible with your work schedule, including the ability to adjust to changes in your schedule made in order to meet and accommodate the needs of the business and customers.
Ability to travel to local centers within your market for coverage on an as-need basis.

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