Lands' End Shop Assistant Store Manager - Annapolis, MD

Company Name:
Arca24.com
Salary period: Annual
Lands' End is a classic American lifestyle brand with a passion for quality, legendary service, real value and a simple two-word promise to stand behind everything it sells: Guaranteed. Period. Lands' End delivers timeless style for Men, Women, Kids and the Home. With over 50 years of experience, Lands' End is renowned for its culture of service for the customer and is recognized as an innovator in the industry. Lands' End is publicly traded and listed on NASDAQ under the trading symbol (LE).
This position manages a team of up to three (3) Leads and twenty (20) Consultants within the Lands' End Shop; coaching all hourly associates as well as maintaining a personal contribution to the department's productivity. Through proactive leadership and regular coaching this role ensures teams deliver the highest level of customer experience; generating sales and creating a outstanding Lands' End (LE) Brand Experience at retail. This role partners with the Lands' End District Manager and store leadership team in achieving the Lands' End business objectives and goals.
While this position reports to the Store Manager, the position receives guidance and coaching through a dotted-line relationship from the Lands' End District Manager. This position is responsible for leading hourly associates to reach performance expectations of the Lands' End department.
Job Responsibilities:
â ¢Responsible for leading Lands' End Shop team to achieve monthly, quarterly and annual shop sales and KPI goals; includes Sales Per Hour, Average Dollar Sale, Unit Per Transaction, Direct Sales and Customer Satisfaction scores (CSAT)
â ¢Ensures daily goals and operational activities are prioritized, communicated and executed
â ¢Observes, provides feedback and developmental coaching to Lands' End Leads and Consultants to drive selling behaviors and achievement of daily goals to include Sales, SPH, ADS, UPT, CSAT
â ¢Responsible for appropriate payroll management and selling productivity as measured by sale per hour metrics
â ¢Uses own observations and feedback from Lands' End Leads and Lands' End District Manager to prepare and deliver performance reviews
â ¢Leads the development of a high performance team, including partnering with the Lands' End District Manager to create goals and individual development plans that support performance needs and career growth
â ¢Delivers exceptional customer experiences by identifying customer needs, providing solutions and suggesting additional options
â ¢Accompanies the Lands' End District Manager during Lands' End Shop visits to identify business areas of opportunity and develop action plans for improving the Lands' End Shop performance
â ¢Resolves complex Lands' End customer situations
â ¢Ensures effective planning and flawless execution of all floor resets, promotional activities and training activities
â ¢Recruits, interviews and selects applicants for openings within the Lands' End Shop through partnership with the Store Manager and Lands' End District Manager
â ¢Promotes, administers and acts as a resource to Lands' End associates for all company policies, procedures and programs
â ¢Acts as a role model for developing brand relationships through relationships with customers
â ¢Maximizes corporate programs ex. Shop Your Way Rewards, email capture, CSAT to drive customer loyalty in order to achieve financial metrics
â ¢In partnership with the Lands' End District Manager, delivers all relevant corporate communication to Lands' End Leads and Consultants
Qualifications:
â ¢Previous retail leadership experience required; specialty retail environment strongly preferred
â ¢Prior customer service and merchandising experience required
â ¢Excellent selling skills; demonstrated ability to achieve sales goals
â ¢Ability to develop team performance through training, coaching and driving accountability
â ¢Demonstrated ability to coach, provide feedback and manage substandard performance
â ¢Excellent communication and negotiation skills with all levels of the business
â ¢Excellent organizational skills
â ¢Ability to delegate and prioritize tasks and responsibilities
â ¢Ability to receive feedback and take action when appropriate
â ¢Availability and flexibility to work varied hours to support the needs of the business
â ¢Retail financial acumen required

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Assistant Store Manager -Baltimore, MD area an...
Baltimore, MD Giant Food LLC
Assistant Store Manager - Operations MD
Owings Mills, MD BJ's Wholesale Club, Inc.
Assistant Store Manager - Merchandising MD
Owings Mills, MD BJ's Wholesale Club, Inc.
Assistant Store Manager - Toys R Us SBS - Colu...
Columbia, MD Toys 'R' Us, Incorporated
Assistant Store Manager - Toys R Us SBS - Tows...
Towson, MD Toys 'R' Us, Incorporated