Lands' End Shop Assistant Store Manager - Annapolis, MD
Company Name:
Arca24.com
Salary period: Annual
Lands' End is a classic American lifestyle brand with a passion for quality, legendary service, real value and a simple two-word promise to stand behind everything it sells: Guaranteed. Period. Lands' End delivers timeless style for Men, Women, Kids and the Home. With over 50 years of experience, Lands' End is renowned for its culture of service for the customer and is recognized as an innovator in the industry. Lands' End is publicly traded and listed on NASDAQ under the trading symbol (LE).
This position manages a team of up to three (3) Leads and twenty (20) Consultants within the Lands' End Shop; coaching all hourly associates as well as maintaining a personal contribution to the department's productivity. Through proactive leadership and regular coaching this role ensures teams deliver the highest level of customer experience; generating sales and creating a outstanding Lands' End (LE) Brand Experience at retail. This role partners with the Lands' End District Manager and store leadership team in achieving the Lands' End business objectives and goals.
While this position reports to the Store Manager, the position receives guidance and coaching through a dotted-line relationship from the Lands' End District Manager. This position is responsible for leading hourly associates to reach performance expectations of the Lands' End department.
Job
Responsibilities:
Responsible for leading Lands' End Shop team to achieve monthly, quarterly and annual shop sales and KPI goals; includes Sales Per Hour, Average Dollar Sale, Unit Per Transaction, Direct Sales and Customer Satisfaction scores (CSAT)
Ensures daily goals and operational activities are prioritized, communicated and executed
Observes, provides feedback and developmental coaching to Lands' End Leads and Consultants to drive selling behaviors and achievement of daily goals to include Sales, SPH, ADS, UPT, CSAT
Responsible for appropriate payroll management and selling productivity as measured by sale per hour metrics
Uses own observations and feedback from Lands' End Leads and Lands' End District Manager to prepare and deliver performance reviews
Leads the development of a high performance team, including partnering with the Lands' End District Manager to create goals and individual development plans that support performance needs and career growth
Delivers exceptional customer experiences by identifying customer needs, providing solutions and suggesting additional options
Accompanies the Lands' End District Manager during Lands' End Shop visits to identify business areas of opportunity and develop action plans for improving the Lands' End Shop performance
Resolves complex Lands' End customer situations
Ensures effective planning and flawless execution of all floor resets, promotional activities and training activities
Recruits, interviews and selects applicants for openings within the Lands' End Shop through partnership with the Store Manager and Lands' End District Manager
Promotes, administers and acts as a resource to Lands' End associates for all company policies, procedures and programs
Acts as a role model for developing brand relationships through relationships with customers
Maximizes corporate programs ex. Shop Your Way Rewards, email capture, CSAT to drive customer loyalty in order to achieve financial metrics
In partnership with the Lands' End District Manager, delivers all relevant corporate communication to Lands' End Leads and Consultants
Qualifications:
Previous retail leadership experience required; specialty retail environment strongly preferred
Prior customer service and merchandising experience required
Excellent selling skills; demonstrated ability to achieve sales goals
Ability to develop team performance through training, coaching and driving accountability
Demonstrated ability to coach, provide feedback and manage substandard performance
Excellent communication and negotiation skills with all levels of the business
Excellent organizational skills
Ability to delegate and prioritize tasks and responsibilities
Ability to receive feedback and take action when appropriate
Availability and flexibility to work varied hours to support the needs of the business
Retail financial acumen requiredEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Lands' End is a classic American lifestyle brand with a passion for quality, legendary service, real value and a simple two-word promise to stand behind everything it sells: Guaranteed. Period. Lands' End delivers timeless style for Men, Women, Kids and the Home. With over 50 years of experience, Lands' End is renowned for its culture of service for the customer and is recognized as an innovator in the industry. Lands' End is publicly traded and listed on NASDAQ under the trading symbol (LE).
This position manages a team of up to three (3) Leads and twenty (20) Consultants within the Lands' End Shop; coaching all hourly associates as well as maintaining a personal contribution to the department's productivity. Through proactive leadership and regular coaching this role ensures teams deliver the highest level of customer experience; generating sales and creating a outstanding Lands' End (LE) Brand Experience at retail. This role partners with the Lands' End District Manager and store leadership team in achieving the Lands' End business objectives and goals.
While this position reports to the Store Manager, the position receives guidance and coaching through a dotted-line relationship from the Lands' End District Manager. This position is responsible for leading hourly associates to reach performance expectations of the Lands' End department.
Job
Responsibilities:
Responsible for leading Lands' End Shop team to achieve monthly, quarterly and annual shop sales and KPI goals; includes Sales Per Hour, Average Dollar Sale, Unit Per Transaction, Direct Sales and Customer Satisfaction scores (CSAT)
Ensures daily goals and operational activities are prioritized, communicated and executed
Observes, provides feedback and developmental coaching to Lands' End Leads and Consultants to drive selling behaviors and achievement of daily goals to include Sales, SPH, ADS, UPT, CSAT
Responsible for appropriate payroll management and selling productivity as measured by sale per hour metrics
Uses own observations and feedback from Lands' End Leads and Lands' End District Manager to prepare and deliver performance reviews
Leads the development of a high performance team, including partnering with the Lands' End District Manager to create goals and individual development plans that support performance needs and career growth
Delivers exceptional customer experiences by identifying customer needs, providing solutions and suggesting additional options
Accompanies the Lands' End District Manager during Lands' End Shop visits to identify business areas of opportunity and develop action plans for improving the Lands' End Shop performance
Resolves complex Lands' End customer situations
Ensures effective planning and flawless execution of all floor resets, promotional activities and training activities
Recruits, interviews and selects applicants for openings within the Lands' End Shop through partnership with the Store Manager and Lands' End District Manager
Promotes, administers and acts as a resource to Lands' End associates for all company policies, procedures and programs
Acts as a role model for developing brand relationships through relationships with customers
Maximizes corporate programs ex. Shop Your Way Rewards, email capture, CSAT to drive customer loyalty in order to achieve financial metrics
In partnership with the Lands' End District Manager, delivers all relevant corporate communication to Lands' End Leads and Consultants
Qualifications:
Previous retail leadership experience required; specialty retail environment strongly preferred
Prior customer service and merchandising experience required
Excellent selling skills; demonstrated ability to achieve sales goals
Ability to develop team performance through training, coaching and driving accountability
Demonstrated ability to coach, provide feedback and manage substandard performance
Excellent communication and negotiation skills with all levels of the business
Excellent organizational skills
Ability to delegate and prioritize tasks and responsibilities
Ability to receive feedback and take action when appropriate
Availability and flexibility to work varied hours to support the needs of the business
Retail financial acumen requiredEstimated Salary: $20 to $28 per hour based on qualifications.
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