Support Analyst

Company Name:
Smartlink is looking to hire a Support Analyst in Annapolis, MD.

The Services Support Analyst is responsible for compiling and analyzing information for the Services Organization. This will be achieved through general accounting knowledge, generating and creating reports through various software and their ability to provide in depth analysis of this information.

Primary Responsibilities:
Interpret data, analyze results using statistical techniques and provide ongoing reports.
Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.
Work closely with management to prioritize business and information needs.
Coordinates the creation and maintenance of project budgets and forecasts.
Analysis of actual invoicing and costs, rate/volume analysis and comparison across projects.
Evaluate and make appropriate improvements to internal processes, ensuring that practices are efficient, scalable and in line with overall goals of the organization.
Develop project analyses, projections and reports utilizing SAP, Crystal Reports, Biznet, Smart Track and Excel.
Identify trends, areas of notice and developments and present findings to management.
Work collaboratively with Services, PMO, and IT teams.
Understand contractual requirements and how they translate to project budget/forecasts.

Job Requirements:
To perform the Services Support Analyst job successfully, an individual must be able to perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the company Services Support Analyst.
Familiar with a variety of the field's concepts, practices and procedures.
Experience with or understanding of percentage completion accounting.
Relies on experience and judgment to plan and accomplish goals.
Excellent computer skills with experience in SAP Accounting Software, Microsoft Office Suite and a familiarity with a variety of reporting software including Crystal Reports.
Initiative and motivation required to successfully operate with a wide degree of creativity and latitude.
Effective oral and written communication skills.
Evidence of the practice of a high level of confidentiality.
Excellent organizational skills.

Education and Experience:
Minimum of a Bachelor's degree in Business, Finance, Accounting or related field.
Minimum 3-5 years' experience.

Travel Requirements:
Ability to travel up to 10%.

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