Seasonal - Communications - Annapolis Mall

Company Name:
Nordstrom
Title: Seasonal - Communications - Annapolis Mall
Location: Maryland-Annapolis
Other Locations:
Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for a skilled individual to maintain an exceptional level of service while operating the switchboard.
From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.
The ideal communications candidate is detail oriented, results driven and committed to providing outstanding customer service every day.
Responsibilities
Deliver exceptional service receiving and responding to incoming calls from customers and coworkers
Assist customers by answering questions and transferring calls to departments and stores in a professional and efficient manner
Support store operations by being a general resource for customers and employees
Provide a strong knowledge of store, departments, services and events
Train and educate employees on processes, tools and systems used
Provide daily sales reporting and various updates to departments
Maintain a high level of confidentiality
Qualifications
Switchboard or multi-line telephone systems experience preferred
Professional speaking voice
Ability to communicate clearly and professionally with customers and coworkers
Ability to prioritize multiple tasks in a fast-paced environment
High level of professionalism, accuracy and attention to detail
Strong organizational, math and written communication skills
Strong computer proficiency, including Word, Excel, Outlook and PowerPoint
High level of ownership, accountability and initiative
Ability to work a flexible schedule based on department and store needs
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune(TM) magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.Customer Service/Sales Integration

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