Cafe Lead

Company Name:
Barnes & Noble
Cafe Lead
Store Location: MD - Annapolis - Annapolis
Employment Status: Employee, Part-time
Barnes & Noble is looking for people with vision and energy to help us in our quest to change the future of reading. We are the world's largest bookseller and one of the world's fastest growing digital media and consumer technology companies with annual revenues near $7 billion.
Barnes & Noble stores average 25,000 square feet, carrying up to 200,000 titles, and servicing tens of millions of customers weekly. The stores feature the best service, depth of selection and comfortable settings, including lounge chairs and reading tables. Open seven days a week, the stores have evolved to become a place for consumers to learn about digital reading and NOOK, as well as destinations for the widest selection of educational Toys & Games with the roll-out of the new Toys & Games departments. The company is also the leading seller of most popular magazine titles, and through its cafes sells more Starbucks coffee than anyone other than Starbucks themselves.
We are investing in all of our business initiatives, so the opportunities to make an impact have never been greater.
As a Cafe Lead, you sell our products and deliver world-class customer service through your commitment to our four core service principles. You have a passion for what you do and enrich the customer's experience by sharing your expert product knowledge them and the store team. You serve as a mentor to other cafe servers, assist in the daily operations of the Cafe, and make the store experience interactive and engaging.
Essential Functions:
Provide world-class customer service by delivering the four core service principles of the Cafe: provide timely and friendly Cafe service, upsell, maintain product presentation standards, and maintain Cafe cleanliness.
Ensure exceptional product quality standards, using bake logs, completing prep sheets and waste logs, and working with the manager on duty to verify any necessary paperwork.
Maintain Cafe cleanliness at all times, using the maintenance checklists to delegate and follow up on tasks throughout the day.
Assist with the execution and compliance of Integrated Store Operations (ISO) standards in partnership with the cafe manager.
Prepare and serve drinks and food in accordance with health code and Cafe standards.
Perform all opening and closing procedures and support tasks in accordance with Cafe standards.
Protect company assets by ensuring the accurate execution of loss prevention procedures, including but not necessarily limited to the following; cashiering and inventory standards, monitoring waste logs and recording consumption, and adhering to discount and return policies.
Help orient and train new cafe servers, ensuring a smooth acclimation to the store and our bookselling culture.
Act with integrity and trust, promoting our bookselling culture and core values.
You sell and share your product knowledge with customers and booksellers, contributing to the overall success of your store.
You relate easily to others, building rapport and collaborative relationships with the store team and customers.
You are able to speak with all customers and enjoy working with people.
You are patient, tolerant, and effective at listening to and checking with others before acting.
You are a cooperative team player who easily gains the trust and support of your peers.
You continue to expand your specialized product knowledge. You are comfortable in a changing environment, with multitasking, with learning new systems and processes, and with assisting in all areas of the store.
You comply at all times with the Standards, Policies, and Code of Business Conduct and Ethics set out in the Bookseller Handbook.
You work in the Cafe, which requires physical activity, including prolonged standing, repetitive bending, climbing, and lifting.
Our stores are open daily, which requires early morning, evening, weekend, and holiday availability.
You should be capable of using a computer and cash register.
Barnes & Noble is an equal opportunity and affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.

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