ServiceNow Product Manager
Innova Solutions is immediately hiring for an ServiceNow Product Manager
Position type:
Contract
Duration:
12
Months
Location:
Silver Spring ,MD (Hybrid) /Any client location
As a ServiceNow Product Manager you will :
-
- Identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve the digital experience for customers
- Expert in Role Based Access Control, CPNI, Access Control Methods.
- Experienced in drafting & reviewing business requirements for integrating Network Product Tools
- Have Project management of minimal to complex legal matters pertinent to deliveries associated with ServiceNow Integrations
- Must be adept in planning and preparing for meetings, documenting information obtained during the meetings, identifying and communicating and tracking action items and ultimately making sure all commitments are met timely
- Must be an expert in agile methodologies
- Organize and coordinate with stakeholders across several lines of business gathering information and requirements on projects
- Research user stories and requirements to summarize statutes and business flows using a variety of tools such as BPMN (Business Process Model & Notation), VISIO or Power Point.
- Participate in JAD sessions and review scope on project artifacts such as Process Flow Documents (PFDs), Entity Relation Ship Diagrams (ERDs), Dataflow Diagrams (DFDs), test plans and policy and procedure manuals.
- Provides direction and insight to the UAT teams on the correct behaviour of test cases
- Handles day-to-day escalations and quickly addresses them working with IT and other impacted teams.
- Review customer feedbacks on a day-to-day basis and work with the IT development team to have any issues fixed.
- Have experience in planning and preparing for meetings, documenting information obtained during the meetings, identifying and communicating and tracking action items and ultimately making sure all commitments are met timely.
- Have experience in developing presentations using PowerPoint, Excel and Word and prepares, updates applicable meeting materials (i.
e.
Matrices, Charts, etc.
); - Be Well versed in database schemas and mapping.
- Be Well versed with the product 360 life cycle and experienced in setting milestones, MVPs and measuring the success of each MVP by securing and sharing the metric and the KPIs achieved.
- Drive the product vision and support the build of product roadmaps
- Partner with internal and external stakeholders (CX, DX, Sourcing, Ops Support, IT, Device Marketing, Legal, Compliance, Vendors and Agencies) teams to maximize channel performance
- Prior experience with digital digital operations, website design as a product owner/product manager
- Experience creating digital journeys for ecommerce transactions in agile environment
DESIRED SKILLS:
- Product Management Experience of 5 to 7 years as a Product Manager/Owner handling large and complex projects Knowledge of Case/Incident Management Knowledge of Service Now, Integrations and Routing
EDUCATION/CERTIFICATIONS:
- Bachelor's Degree with strong academic performance, advanced degree preferred.
The ideal candidate will have:
Expertise in Product Manager, ServiceNow Integrations, Product Management and BPMN (Business Process Model & Notation).
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions.
If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.
Thank you!
Nikita Awasthi
PAY RANGE AND
Benefits:
Pay Range :
OR $50 per hour>
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits:
Innova Solutions offers benefits( based on eligibility) that include the following:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.
Through our global delivery centres across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network (2022)
- Advanced Tier Services partner with AWS and Gold with MS
Website:
https:
//www.
innovasolutions.
com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.
Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.
If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588.
Please indicate the specifics of the assistance needed.
Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.
Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.
S.
C.
1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.
.Estimated Salary: $20 to $28 per hour based on qualifications.
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