Patient Services Associate - The Institute for Gynecologic Care at Annapolis
3.
8 Annapolis, MD Annapolis, MD Full-time Full-time Estimated:
$34.
7K - $43.
9K a year Estimated:
$34.
7K - $43.
9K a year 5 days ago 5 days ago 5 days ago Overview:
Are you a team player who is passionate about providing exceptional patient care in a specialized medical setting? We are seeking a dedicated and empathetic Patient Services Associate to join our dynamic team at Mercy Medical Center's Gynecologic Institute in Annapolis.
As a crucial member of our front-line staff, you will play a key role in ensuring a positive and supportive experience for our patients through positive patient interactions and going above and beyond for each patient.
If you are passionate about providing excellent patient care, have strong organizational and communication skills, and thrive in a collaborative healthcare environment, we invite you to apply for this rewarding opportunity.
Join us in making a positive impact on the health and well-being of our patients.
Responsibilities:
Patient Registration and Check-In:
Greet and welcome patients in a friendly and professional manner.
Efficiently handle patient registration, ensuring accuracy of personal demographic, insurance eligibility, and payment collection if necessary.
Coordinate patient check-in processes and assist with any necessary paperwork.
Communicate with medical team members when patients arrive to decrease the average wait time for patients.
Appointment Scheduling:
Manage providers' schedules and appointment scheduling and ensure optimal utilization of clinic resources while allowing for access to care for patients.
Communicate with patients to confirm appointments and provide necessary pre-visit instructions including address, phone number, suggested arrival time, steps for online check-in, etc.
Patient Communication:
Serve as a primary point of contact for patients, addressing and triaging patient calls.
Collaborate with medical staff to relay messages and facilitate communication between patients and healthcare providers.
Informatively assist new patients who are seeking information about our practice.
Manage a multi-line phone system as patients call to schedule appointments, ask questions, and follow up with their medical team and provider.
Customer Service Excellence:
Demonstrate exceptional customer service skills, maintaining a positive and compassionate demeanor at all times.
Handle patient concerns with empathy and escalate issues as necessary.
Maintaining Patient Records:
Safeguard patient confidentiality and adhere to HIPAA regulations.
Assistant patients in obtaining medical records if necessary.
Qualifications:
High school diploma or equivalent is required 1-2 years of experience as a Patient Services Representative or in a similar role within a medical setting, or specialized physician practice is preferred.
Familiarity with gynecology terminology and procedures is preferred.
Strong organizational skills with attention to detail.
Excellent interpersonal and communication skills.
Proficient in using electronic health record (EHR) systems, EPIC is preferred.
Ability to work collaboratively in a fast-paced environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Annapolis, MD Annapolis, MD Full-time Full-time Estimated:
$34.
7K - $43.
9K a year Estimated:
$34.
7K - $43.
9K a year 5 days ago 5 days ago 5 days ago Overview:
Are you a team player who is passionate about providing exceptional patient care in a specialized medical setting? We are seeking a dedicated and empathetic Patient Services Associate to join our dynamic team at Mercy Medical Center's Gynecologic Institute in Annapolis.
As a crucial member of our front-line staff, you will play a key role in ensuring a positive and supportive experience for our patients through positive patient interactions and going above and beyond for each patient.
If you are passionate about providing excellent patient care, have strong organizational and communication skills, and thrive in a collaborative healthcare environment, we invite you to apply for this rewarding opportunity.
Join us in making a positive impact on the health and well-being of our patients.
Responsibilities:
Patient Registration and Check-In:
Greet and welcome patients in a friendly and professional manner.
Efficiently handle patient registration, ensuring accuracy of personal demographic, insurance eligibility, and payment collection if necessary.
Coordinate patient check-in processes and assist with any necessary paperwork.
Communicate with medical team members when patients arrive to decrease the average wait time for patients.
Appointment Scheduling:
Manage providers' schedules and appointment scheduling and ensure optimal utilization of clinic resources while allowing for access to care for patients.
Communicate with patients to confirm appointments and provide necessary pre-visit instructions including address, phone number, suggested arrival time, steps for online check-in, etc.
Patient Communication:
Serve as a primary point of contact for patients, addressing and triaging patient calls.
Collaborate with medical staff to relay messages and facilitate communication between patients and healthcare providers.
Informatively assist new patients who are seeking information about our practice.
Manage a multi-line phone system as patients call to schedule appointments, ask questions, and follow up with their medical team and provider.
Customer Service Excellence:
Demonstrate exceptional customer service skills, maintaining a positive and compassionate demeanor at all times.
Handle patient concerns with empathy and escalate issues as necessary.
Maintaining Patient Records:
Safeguard patient confidentiality and adhere to HIPAA regulations.
Assistant patients in obtaining medical records if necessary.
Qualifications:
High school diploma or equivalent is required 1-2 years of experience as a Patient Services Representative or in a similar role within a medical setting, or specialized physician practice is preferred.
Familiarity with gynecology terminology and procedures is preferred.
Strong organizational skills with attention to detail.
Excellent interpersonal and communication skills.
Proficient in using electronic health record (EHR) systems, EPIC is preferred.
Ability to work collaboratively in a fast-paced environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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