Business Support Analyst
5.
0 Contract 2 hours ago Full Job Description Business Support Analyst to maintain and support end users associated with the Odyssey File & Serve (OFS) application, the Attorney Information Systems (AIS), and any other attorney related databases; and to actively participate in attorney outreach activities.
Responsibilities The Business Support Analyst will primarily be responsible for the support of the Maryland Judiciary's e-filing community.
E-filers with technical support issues will contact the E-Filing support team for advice and guidance in successfully submitting filings to the courts.
Support responsibilities also include the Maryland Record Search Portal and the Attorney information System.
The support analyst will test revisions or upgrades to the applications.
The support analyst is called upon to provide training to our justice partners, e.
g.
, State's Attorneys, Public Defenders, and the analyst would need to be familiar with video conferencing software and occasionally would need to travel to locations within Maryland to provide onsite training Respond to, identify, research, and analyze production and stage problems/errors for MDEC Odyssey File and Serve (OFS), Attorney Information Systems (AIS), and any other attorney related databases reported by end users.
Maintain (add, update, close) current JIS Service Desk Application (ServiceNow), while also maintaining the same production issues in the vendor-maintained Service Desk (ONYX).
Analyze and assess user's issues, questions, requests, and errors by working as a liaison between users, Vendor Support staff and JIS Odyssey Support or other JIS Odyssey Groups and recommend corrective actions.
Properly relay users concerns and problems to e-Filing staff and Vendor's Support staff.
Assist JIS staff with ongoing debugging and maintenance of MDEC Odyssey File and Serve as reported by users.
Assist in the preparation of training, drafting written procedures/materials and presentations of various attorney-related databases.
QA testing as necessary of production fixes as notified coming from vendor, working with e-Filing staff, JIS Odyssey Support or other JIS Odyssey Groups resulting from testing.
Ongoing review and revision of the mdcourts.
gov e-filing website.
Qualifications 5
years of experience providing IT customer application support.
2
years of experience providing IT customer application support.
Highly organized with the ability to keep track of multiple projects, requirements, action items and follow through to task closure.
Data review and data migration skills.
Knowledge of the Project Management Body of Knowledge (PMBOK).
Experience in E-filling applications and interpreting & resolving user requirements, needs and issues.
Case Management applications processing and procedures or integrated applications system' maintenance WEB based Application Program Systems and MS Office Suites Systems.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Contract 2 hours ago Full Job Description Business Support Analyst to maintain and support end users associated with the Odyssey File & Serve (OFS) application, the Attorney Information Systems (AIS), and any other attorney related databases; and to actively participate in attorney outreach activities.
Responsibilities The Business Support Analyst will primarily be responsible for the support of the Maryland Judiciary's e-filing community.
E-filers with technical support issues will contact the E-Filing support team for advice and guidance in successfully submitting filings to the courts.
Support responsibilities also include the Maryland Record Search Portal and the Attorney information System.
The support analyst will test revisions or upgrades to the applications.
The support analyst is called upon to provide training to our justice partners, e.
g.
, State's Attorneys, Public Defenders, and the analyst would need to be familiar with video conferencing software and occasionally would need to travel to locations within Maryland to provide onsite training Respond to, identify, research, and analyze production and stage problems/errors for MDEC Odyssey File and Serve (OFS), Attorney Information Systems (AIS), and any other attorney related databases reported by end users.
Maintain (add, update, close) current JIS Service Desk Application (ServiceNow), while also maintaining the same production issues in the vendor-maintained Service Desk (ONYX).
Analyze and assess user's issues, questions, requests, and errors by working as a liaison between users, Vendor Support staff and JIS Odyssey Support or other JIS Odyssey Groups and recommend corrective actions.
Properly relay users concerns and problems to e-Filing staff and Vendor's Support staff.
Assist JIS staff with ongoing debugging and maintenance of MDEC Odyssey File and Serve as reported by users.
Assist in the preparation of training, drafting written procedures/materials and presentations of various attorney-related databases.
QA testing as necessary of production fixes as notified coming from vendor, working with e-Filing staff, JIS Odyssey Support or other JIS Odyssey Groups resulting from testing.
Ongoing review and revision of the mdcourts.
gov e-filing website.
Qualifications 5
years of experience providing IT customer application support.
2
years of experience providing IT customer application support.
Highly organized with the ability to keep track of multiple projects, requirements, action items and follow through to task closure.
Data review and data migration skills.
Knowledge of the Project Management Body of Knowledge (PMBOK).
Experience in E-filling applications and interpreting & resolving user requirements, needs and issues.
Case Management applications processing and procedures or integrated applications system' maintenance WEB based Application Program Systems and MS Office Suites Systems.
Estimated Salary: $20 to $28 per hour based on qualifications.
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