NEW Field service engineer & Customer Support tech (service technician) - All US locations
Apply today to join our 2022 talent network of service engineer professionals and learn about new openings as they become available.
Who are we? PerkinElmer's purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare.
With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets.
As a Service Team Member, you will represent the face of PerkinElmer and drive best-in-class customer service, responsiveness, and professionalism.
Learn more about how we make a impact:
need to have:
1yr
experience with demonstrated ability to troubleshoot, repair, and provide qualification servicesBe able to travel by air, vehicle and/or other means of transportation as business requires.
Travel will vary depending on territory requirements and/or customer base.
Valid driver's license.
While performing the duties of this position you need to maintain safe motor vehicle operationEven better:
Previous experience using Microsoft 365Lab and/or field service experiencePrevious Military experienceEducation
Qualifications:
Technical certification and previous experience combinationA.
S or BA degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering.
What will you be doing? Enhance the Customer ExperienceInstall, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class serviceProvide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocolsDeliver customer familiarization for instrument operation and maintenanceCommunicate service offerings including training, support, software, laboratory services products and field upgradesPartner with our customers to understand their analytical workflow and applicationsSupport your TeamSupport the local instrument sales representative(s) to help secure new instrument ordersProvide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contractsDisplay exceptional written and verbal communication skills and actively interface with peers and customersDevelop organizational awareness of other functional groups and product linesDrive Organizational GrowthDemonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standardsContribute to account profitability through efficient execution and service deliveryMaintain assigned assets including:
Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, plete all administrative tasks to include but not limited to time reporting, assigned training, etc.
Physical RequirementsThe physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds.
Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focusPDN-959bf2eb-675e-4596-a46a-6a3d2add2174.
Estimated Salary: $20 to $28 per hour based on qualifications.
Who are we? PerkinElmer's purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare.
With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets.
As a Service Team Member, you will represent the face of PerkinElmer and drive best-in-class customer service, responsiveness, and professionalism.
Learn more about how we make a impact:
need to have:
1yr
experience with demonstrated ability to troubleshoot, repair, and provide qualification servicesBe able to travel by air, vehicle and/or other means of transportation as business requires.
Travel will vary depending on territory requirements and/or customer base.
Valid driver's license.
While performing the duties of this position you need to maintain safe motor vehicle operationEven better:
Previous experience using Microsoft 365Lab and/or field service experiencePrevious Military experienceEducation
Qualifications:
Technical certification and previous experience combinationA.
S or BA degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering.
What will you be doing? Enhance the Customer ExperienceInstall, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class serviceProvide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocolsDeliver customer familiarization for instrument operation and maintenanceCommunicate service offerings including training, support, software, laboratory services products and field upgradesPartner with our customers to understand their analytical workflow and applicationsSupport your TeamSupport the local instrument sales representative(s) to help secure new instrument ordersProvide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contractsDisplay exceptional written and verbal communication skills and actively interface with peers and customersDevelop organizational awareness of other functional groups and product linesDrive Organizational GrowthDemonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standardsContribute to account profitability through efficient execution and service deliveryMaintain assigned assets including:
Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, plete all administrative tasks to include but not limited to time reporting, assigned training, etc.
Physical RequirementsThe physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds.
Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focusPDN-959bf2eb-675e-4596-a46a-6a3d2add2174.
Estimated Salary: $20 to $28 per hour based on qualifications.
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